Welcome to Shared Services Connected Ltd


As a member of the Change & Interface team, you’ll be joining an engaging and friendly team. You’ll be responsible for overseeing and transacting a variety of admin processes, as well as responding to email queries and assisting contact centre colleagues.

We encourage personal development and employee led process improvements, and through this aim to achieve the teams targets and expand.

Key responsibilities:

  •  Administrating voluntary exit schemes for multiple clients
  • Processing pension lifecycle requests on behalf of employees
  • Investigating pension discrepancies on behalf of the pension provider and liaising with them to correct.
  • Action any changes to employee pension records as required.
  • Resolve Contact Centre queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate
  • Liaise with internal/external clients

Essential skills:

  •  Effective team player
  • Identifies areas of improvement and facilitates change
  • Effective communication through email, telephone and face to face
  • Accurate and timely delivery of administration tasks
  • Excellent organisational skills with an attention to detail
  • Effective problem solver
  • Good understanding of Microsoft Office

Desirable Skills:

  • Although full training will be provided, the below skills/knowledge would be desirable    
  • Ability to navigate and understand relevant HR systems e.g. Oracle/SAP
  • Experience in a HR role

Reasons why you should apply to us

  • We’re big – really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
  • We have an enviable client list – we work with some of the biggest names out there
  • We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count
  • Our goal is to disrupt the market, not just follow the status quo
  • Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions

Security clearance - The successful candidate will be required to go through security clearance.

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.

Get in touch for more details or to have a confidential discussion about whether this could be the opportunity for you.

Posted: 17/01/2020

Big facts

Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Three Cherry Trees Lane,
Hemel Hempstead,

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

Registration No.

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,