Welcome to Shared Services Connected Ltd

Customer Service Advisor (Evening Shift)

How can I bring to life the role of a Police Officer on the streets over the phone? How can I describe to somebody what it’s like working in a busy emergency contact centre? How could I make our sifting processes more efficient given the volume we need to process?

On any given day, these thoughts might run through your head in the role of a Customer Service Advisor within our team here at SSCL.

Our team deliver a varied end-to-end resourcing service, recruiting against our client’s ambitious Workforce Plan. Our service deliverables include creative advertising and marketing of roles, administration of the candidate journey using Oleeo / Oracle, scheduling of assessment centres, and high-touch candidate care by telephone / email throughout the application process.

Delivering the client’s annual Workforce Plan is no easy task. To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of our team, have good problem solving skills, excellent record keeping and a desire to go the extra mile.


Key responsibilities:

  • Responding to candidate queries over the telephone, using live chat, or via e-mail
  • Making outbound calls to candidates to arrange interviews and assessments
  • Remotely supporting hiring managers
  • Updating systems as required

Essential skills:

  •  Excellent communicator, with the ability to deal with customers verbally and using appropriate writing styles for live chat and e-mail communication channels
  • Customer service skills
  • The ability to manage your own time, whilst having an awareness of how you contribute to performance targets in a contact centre environment
  • IT skills, specifically familiarity with Microsoft Windows, the use of e-mail and the internet, Microsoft Word, and Microsoft Excel
  • An understanding of privacy and data protection
  • The ability to work as part of a team


Desirable Skills:

  •  Previous experience working in a contact centre is desirable
  • An understanding of recruitment
  • Knowledge of policing
  • Experience of working with Applicant Tracking Systems such as Oleeo
  • Knowledge and experience of service improvement

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Posted: 18/12/2019

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Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Contact

Three Cherry Trees Lane,
Hemel Hempstead,
Hertfordshire,
HP2 7AH
contact-us@sscl.gse.gov.uk

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

Registration No.
8460577

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,
Hertfordshire,
HP2 7AH