Welcome to Shared Services Connected Ltd

Customer Service Advisor (Evening Shifts)

Day to Day Responsibilities:

  • Responding to customer queries over the telephone, web chat or via email.
  • Making outbound calls to candidates to arrange interviews and assessments
  • Remotely supporting hiring managers
  • Updating systems as required
  • Keeping track of documentation relating to vetting and the general recruitment process

Suitable Skills:

  • Strong communicator – able to deal with customers verbally and via email effectively
  • Customer service – showing empathy, diligence and care when dealing with queries
  • Pro-active – ability to manage your own time whilst being aware of performance targets
  • IT Wiz – Microsoft Office (Excel, Word, Outlook), emailing, web chats
  • Team Player – Able to work well as part of a collaborative team
  • Think on your feet – There will always be things that will come up that will be new to you

We aren’t necessarily looking for a long list of experience but some understanding of what it takes to work in a contact centre would help. If you are motivated and willing to learn, we can show you the rest.

Reasons why you should join us:

  • We’re big, really big. With that comes career growth opportunities – we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
  • We have an enviable client list – we work with some of the biggest names out there
  • We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count
  • Our goal is to disrupt the market, not just follow the status quo
  • Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process to enable you to perform to the best of your ability then please let us know when completing your application.

Get in touch for more details or to have a confidential discussion about whether this could be the opportunity for you.



We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.
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Posted: 17/01/2020

Big facts

Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Contact

Three Cherry Trees Lane,
Hemel Hempstead,
Hertfordshire,
HP2 7AH
contact-us@sscl.gse.gov.uk

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

Registration No.
8460577

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,
Hertfordshire,
HP2 7AH