Welcome to Shared Services Connected Ltd

Head of Assessment - Quality Assurance/Business Process Improvement

Role Overview:
A unique joint venture between SSCL and Sopra Steria are looking for a Head of Assessments. You will have the passion and experience to improve performance and introduce techniques, processes and best practices in to this new role.

If you have a good understanding of high volume assessment operations and business processes this could be the perfect role for you.

Key Responsibilities:

  • Develop and maintain the QA strategy for the business.  
  • Act as a SME to internal and external stakeholders, advising them on risks and timings
  • Conduct detailed audits of assessment processes
  • Create new, and develop existing, operations processes to improve operational efficiency and performance
  • Champion QA within the company and set the standard for what it means to deliver quality assessments

Essential Skills:  

  •  Ability to Lead and Deliver
  • Strong data analysis
  • Able to influence behaviour of colleagues and clients
  • Very strong interpersonal skills
  • Able to identify areas of weakness and recommend improvements
  • Experience of working within Assessments


  •  Excellent communicator
  • Problem solver with a methodical approach
  • Meticulous and highly organised
  • Works well in a fast paced, high volume environment

Reasons why you should apply to us:

  • We’re big – really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
  • We have an enviable client list – we work with some of the biggest names out there
  • We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count
  • Our goal is to disrupt the market, not just follow the status quo
  • Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions

Security clearance
The successful candidates will be required to go through a Security Clearance.

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.


Posted: 01/05/2020

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Three Cherry Trees Lane,
Hemel Hempstead,

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

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Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,