Welcome to Shared Services Connected Ltd

IT Support Analyst

To provide specialist IT support (2nd and 3rd line) to maintain Information Systems, Applications and Infrastructure ensuring minute by minute availability of these systems
To support the design, development and deployment of the technical components of IT Services that underpin all information systems.

Key Responsibilities

  • Provide 2nd and 3rd level IT support within a comprehensive ITIL framework, managing progress and escalations using appropriate technical and service management tools.
  • Provide technical guidance to all ICT system users and to IT Management.
  • Develop documentation and training material suitable for IT staff and IT users.
  • Provide transition function to support the ‘release’ of new IT systems and Infrastructure.
  • Monitor and manage key Information Systems applications and take pro-active action to remedy issues.
  • Escalation of issues to third party suppliers of systems, and management of the issues to successful resolutions working with Supplier Lead.
  • Participate in business continuity tests, disaster recovery test and build and restore systems as required.
  • Assessing the impact of, and undertaking system and configuration changes, adhering to the organisation’s change request process as required.

Essential Skills

  • Experience in supporting and operating complex ICT systems, ensuring ‘fit for purpose’ functionality, system availability and disaster recovery
  • Experience in helping to deliver projects and operational support using contracted third party organisations
  • Significant experience in providing 2nd and 3rd level technical support within an ITIL framework
  • Desirable experience in Microsoft Office 365 and Microsoft Azure platforms
  • Educated to A level or equivalent in a ICT related discipline or with significant alternative experience
  • Microsoft or other Technical Qualifications in specialist areas

Posted: 08/11/2019

Big facts

Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Three Cherry Trees Lane,
Hemel Hempstead,

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

Registration No.

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,