Welcome to Shared Services Connected Ltd

Payroll Administrator

The Newcastle Centre of Excellence provides HR, Payroll, Expenses Compliance and Recruitment Services to a number of central government departments, currently supporting in excess of 250,000 employees.

SSCL have an urgent requirement for experienced Payroll & Expenses Compliance people to join the team to support the on boarding of additional work and embed into the teams.  The roles offer on the job training and a chance to expand your knowledge of the above transactional services.

Key responsibilities:

  • Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages, processing transactions or undertaking gross to net payroll calculations
  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis ensuring that activities are completed to
    Support SSCL key performance indicators.
  • Distribute information and when required, work to the other team members or groups.
  • Identify and suggest areas of improvement.
  • Maintain and update information held on a database or manually.
  • Support line management on any additional admin when required
  • Liaise with internal/external clients.
  • Manage customer expectations, interact and display professionalism at all times.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.
  • Ensure all information, which is issued to the customer, meets the department security standards.

Essential skills:


  • Good Microsoft IT skills - including Word, Excel, Outlook and PowerPoint.
  • Strong communication skills - both written and verbal.
  • Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.
  • Able to work in a team or other structured environment
  • Articulate and able to maintain good relationships with colleagues and clients
  • Experience of working in a multi-disciplined Payroll department, ideally within a large operational environment.
  • A sound understanding of Gross to Net payroll calculations
  • Working knowledge of either CGI or Oracle Payroll (both preferred).
  • Professional payroll qualification i.e.: Chartered Institute of Payroll Professional or equivalent

Posted: 17/01/2020

Big facts

Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Three Cherry Trees Lane,
Hemel Hempstead,

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

Registration No.

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,