Welcome to Shared Services Connected Ltd

Senior Performance Analyst

Role Overview

To lead in the provision of a transaction processing service to clients.

Key Responsibilities

  • To manage and schedule own/team work to required timescales and Service levels.
  • To ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
  • To motivate, lead and develop the team and encourage communication.
  • To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries.
  • To identify and implement improvements.
  • To manage improvement projects within own area.
  • To update and maintain data base/systems.
  • To check and authorise processes.
  • To manage changes within own area through the change management process.
  • To maintain/update procedural documentation.
  • To provide support to manager/team/other teams as required.
  • To comply with regulatory requirements where applicable.
  • To collate and where necessary produce/analyse statistical data/reports as required.
  • To liaise/meet internal/external with customers/suppliers/clients.
  • Input into sharing of project experience across BPO and suggest update to BPO methods.
  • Input into / implement BPO best practices / initiatives (such as Six Sigma, Security, Business Continuity etc) within own area.

Essential Skills

  • Able to lead and manage small teams
  • Expert understanding of relevant systems e.g. Oracle
  • Highly developed user of Excel, Word, PowerPoint
  • Able to coach and mentor a team
  • Very strong interpersonal skills
  • Able to identify areas of weakness and recommend improvements
  • Ability to manage a budget (FTEs, overtime)
  • Ability to set and achieve performance targets

Job Specific Qualifications

Depth of experience is likely to have been gained on delivering specific aspects of service delivery to a particular, or similar, client.

Job Specific Competencies  

A Process Leader will provide deep expertise in the performance of transactional processes. The bulk of their activity is involved in the execution of complex technical activities. They will not have line management responsibilities but will provide ‘Go To’ expertise within the overall team. Experience span tends to be narrow, but deep

Steria Competencies

  • Evidence of Operating at an Individual/ Operational/ Strategic Level in all competencies and at a Operational/Strategic level in some.
  • Leadership
  • Business and Technical Awareness
  • Future Orientation
  • Setting High Standards
  • Team working
  • Effective Communicator
  • Accountability
  • Change Orientation


We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.
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Posted: 17/01/2020

Big facts

Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Contact

Three Cherry Trees Lane,
Hemel Hempstead,
Hertfordshire,
HP2 7AH
contact-us@sscl.gse.gov.uk

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

Registration No.
8460577

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,
Hertfordshire,
HP2 7AH