Welcome to Shared Services Connected Ltd

Celebrating our 5th Birthday - Jeanette Smith on Collaboration

As we mark our fifth birthday, it’s a fantastic opportunity for me to reflect on the unbelievable achievements we have accomplished as a team and to look at what I think have been the most significant themes in creating and nurturing Shared Services Connected Ltd (SSCL*) into the thriving business it is today and one that I am so proud to part of.

I wanted to talk in this blog about collaboration, which is one of the five themes we have chosen as part of our 5th birthday countdown celebrating what is great about SSCL.

I’m sure I am not the only person who understands and appreciates its importance. Without collaboration everyone pulls in different directions, making it much more challenging to deliver against our business objectives .

However, I think you would be hard-pressed to find any other company that adopts a more collaborative approach in their work than we do.

When we formed in 2013, it was in response to the Cabinet Office’s ambition to drive efficiencies, standardise systems and processes, and deliver real tangible cost savings across the public sector.

SSCL was originally formed in November 2013 by welcoming colleagues from shared service centres from within the Department for Work & Pensions, Cabinet Office, Defra and the Environment Agency. The Ministry of Justice and Home Office were very welcome additions on 31 October 2014, with the Metropolitan Police Service joining on 1 October 2015.

Since day one, SSCL has been on an extensive and complicated transformation journey. Not only was it a time of change for our people, but we had a vision to realise and a major transformation programme to successfully implement.

Positively and proactively engaging with our people and our clients in a collaborative way has always been, and will remain to be, absolutely critical to the success of SSCL.

Right from the start, collaboration has been one of our key ingredients for success; ensuring collaboration with our colleagues, teams, clients and with Government Shared Services -  which also celebrates a milestone first birthday next month – has been key.

What do we mean by collaboration?

Collaboration is in the very essence of our culture and instrumental in how we work with our clients. To ensure that we can continue to mature and develop our collaboration with all of our clients, we have made changes to our operating model to establish a Business Partnership team as a central point of contact for clients and delivery teams. Our Business Partners share best practice, drive change, ensure actions are completed, and develop tactical growth opportunities.

We have also recently incorporated a consultancy team into our operating model and have introduced Executive Client Directors to drive the strategic alignment and senior client relationships. This is because we recognised that to be a strong partner of choice for our clients, we need to enhance our operating model to tactically and strategically support the continuing evolution of SSCL and our client requirements.

The most noteworthy example for the need of significant collaboration between SSCL and all its clients, and also a journey of IT transformation and business change, was the development of our Single Operating Platform.

We all need to take a moment and appreciate just how much of an achievement this actually is because our Single Operating Platform isn’t just a system or process change, it is a completely new way of working for everyone – it is a historic transformation for central Government, and SSCL delivered it as a team working alongside our clients and GSS.

So what can you expect in the next five years?

We need to remain relevant, committed and the partner of choice for GSS, our clients and prospective clients.

All of our people are empowered to be brave in making bold decisions to introduce positively disrupting innovation and technology into our organisation.

Listening, valuing feedback and working towards making positive improvements and enhancements - both for us and our clients - needs to remain at the heart of our culture.

We will continue to deepen our understanding of our clients to drive improvements and align our strategies for the future.

As we continue to flourish, the team will remember that we are all stronger by working as one collaborative team. Together, anything is possible and - most importantly - each and every one of us should remain proud to work for SSCL.

That just leaves me to say a huge thank you – to all of our stakeholders, our clients and, most importantly, my fabulous colleagues who work incredibly hard every single day to provide the services to our clients.

Here’s to the next five years!


Jeanette Smith, Managing Director Government, Shared Services Connected Ltd

*SSCL is a trading name of Shared Services Connected Ltd.




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Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Three Cherry Trees Lane,
Hemel Hempstead,

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

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Three Cherry Trees Lane,
Hemel Hempstead,